Some might dismiss this as a gimmick, but it can't be wrong to make it easy for customers to file a complaint, can it? If they feel the process is actually friendly as well, as opposed to "switchboard hell" that most companies seem to employ to deter contact with actual customers, it has to be worth a look. And in practise, it's surprisingly easy to do.
Link to original article: http://griff.in/00
Mark has a long history of working with computers and the Internet, he has delivered presentations and courses on many topics over the years. His opinion is actively sought and highly valued.
Sir Clive Sinclair says: "Mark Griffin has been a wonderful advisor and I trust and value his expertise on web sites. I certainly recommend Cyberpoint to anyone."
Cyberpoint can create attractive, easy-to-use web sites that present your business in the best possible light. We work closely with you to establish your requirements and ensure the finished web site is exactly what you want at a price you are happy with. Our web sites are hand crafted, and every site is different the better to reflect the uniqueness of your business. We are also able to provide web sites with "content management systems" so you are able to keep your own web site up-to-date without the need for a webmaster.
Cyberpoint can provide on-going maintenance and support for your web site, thus relieving you of the overhead and freeing you to focus on what is important for your business. Through this continuing involvement, we can provide timely advice when changes or updates might be appropriate as web site trends and standards continue to evolve or as your business develops. Cyberpoint can also respond to any technical emergencies and answer questions you might have about the operation or performance of your web site.
Cyberpoint have a wide experience of developing and delivering training courses to bring you and your staff up-to-speed on a range of topics related to the conduct of your on-line business, especially in the important area of e-mail communications with customers.
We are also able to provide consultancy services to help you understand, plan, and develop business objectives for your on-line presence which will assist you in contracting for work in this area with a clear idea of what you need and what is being offered by suppliers.
Cyberpoint have been creating professional web sites and providing insightful advice and expertise since 1995. We have satisfied many clients of every size and shape in every market, government and corporate, e-commerce, retail, business-to-business and many more besides.
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